Frequently Asked Questions

The most asked questions

Vision Exam Services are offered to those between 19 and 65 years of age and healthy patients. Those who have medical conditions such as diabetes, hypertension, recent head trauma, injury or pain occurring to or in either eye, or any other condition, symptom or sign indicating a need for an eye health examination will be referred to an Optometrist.

The turnaround time is dependent on the type of glasses we are making! For more customized glasses, the turnaround time is minimum 5-7 business days excluding weekends and holidays. For highly urgent situations, accommodations may be made. Please inform the team if this is the situation and we are happy to accommodate you!

We are here to help you! Please bring your broken glasses in for us to access and give you your best options!

Quick and convenient direct billing to most insurance companies offered in store. Please remember to bring in your insurance information and we are happy to help you! See here for more details.

The Healthy Kids Program provides coverage for basic optical care assistance to children in
low-income families. Please inquire on your next visit with your child’s health card, we are happy to help!

IF YOU CANNOT FIND THE ANSWER TO YOUR QUESTION, PLEASE CONTACT US

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Over 28 Years of Experience

We offer the most suitable solutions for your visual needs today.

Service Purpose

We adhere to the principle of “customer first” and provide value-added and quality services to our customers.

Vision Coverage

We accept ministry patient coverages and offer direct billing to most insurance companies.

After Sales Service

The pursuit of customer satisfaction is our goal, and we are here to solve your optical needs and problems.